1. Click on the “question mark” icon in the upper right-hand side of the screen:
![](/wp-content/uploads/2021/01/Core-Services-questionmark-icon.png)
2. You will be directed to the Knowledge Base. Click on the menu icon in the upper left-hand side of the screen to expand the menu:
![](/wp-content/uploads/2021/01/Core-Services-Knowledge-Base-menu-icon.png)
3. The Knowledge Base menu will be expanded. Click on the Customer Portal section:
![](/wp-content/uploads/2021/01/Core-Services-KB-Customer-Portal-1.png)
4. The Customer Portal portion of the knowledge base will be expanded:
![](/wp-content/uploads/2021/01/Core-Services-KB-Customer-Portal-expanded-1.png)
5. Select the desired category and search for the appropriate article.